FAQs

  • The Xmount360 uses the shoe or clip on the microphone receiver and the 1/4” 20 threaded screw on the Insta360 X3, to bond camera and microphone into one tidy package.

  • Our Xmount360 Pro mount for RØDE is milled from aircraft grade aluminum.

    Our Xmount360 for DJI is made with PA12 nylon using the Multi Jet Fusion additive manufacturing process.

    Unlike similar products made with cheap 3D printers, the Xmount360 is engineered to last.

  • The Xmount360 is included in the box. If you purchase the Mount + Cable Kit, we also include a perfectly sized 3.5mm audio cable.

    Sorry but the Insta360 X3, microphone, Insta360 X3, Insta360 Power Selfie Stick, Insta360 X3 mic adapter, and selfie stick are not included.

  • We accept returns of defective items. If you’re having trouble with one of our products, just contact us and we’ll do whatever we can to make it right.

  • 5-6 business days with shipping included.

    Xmount360 is located on the island of Maui, one of the less populated islands in the state of Hawaii. It is normal to see packages shipped from Kihei in Maui to the most populated city of Honolulu on Oahu. This process usually adds an additional shipping time of up to 4 days versus packages shipped from the mainland.

    We understand you are looking forward to receiving your Xmount360. This is why we generally ship same day for the fastest turnaround possible.

    We have seen instances with international customers where tracking information is in the system but disappears after a couple of days from shipment. We have found that these packages generally still arrive as expected.

    Expedited shipping options have now been added to our site. This will get your package delivered in as little as 3-5 business days.

  • 2-4 weeks with standard shipping.

    Xmount360 is located in the Pacific on the island of Maui, one of the less populated islands in the state of Hawaii, United States. It is normal to see packages shipped from Kihei in Maui to the most populated city of Honolulu on Oahu. From there, packages are sent to larger distribution centres on the United States mainland (such as Los Angeles, New York, and Chicago) before being sent on to the final destination. This process usually adds an additional shipping time of up to 4 days versus packages shipped from the United States mainland.

    We understand you are looking forward to receiving your Xmount360. This is why we generally ship same day for the fastest turnaround possible.

    Expedited shipping options have now been added to our site. The cost of expedited shipping is between $35 USD and $83 USD depending upon the shipping speed and can get your package to you in as little as 2 business days from being shipped.